
페텍 support ticket
본문
Thank you for your order. FastTech displays stock status based on manufacturer's production and inventory schedules. The item you ordered (SKU 5151501 and 7007501) are currently backlogged due to the production delays its manufacturer is having. The manufacturer confirmed to us that they can only provide us stock within 7 days. We are writing to confirm your preferred arrangement in this case. We have below options for your reference: 1. Split the item and ship it separately when it's ready via registered airmail through Singapore which takes 6-20 business days for delivery typical. The ready items will be shipped via DHL/EMS in 24 working hours. We will refund the shipping fee difference if there is any. We can't ship this item separately via same express shipping service due to it will generate much more shipping cost. If you are willing to pay extra, we will arrange speed post/DHL shipping for this item too. Otherwise we would rather cancel and issue a full refund for it. Hope you can understand our situation. 2. Substitute this item with other similar items. Those items which have ships next day or in stock shipping status will be ready to ship soon. In this case, please simply let us know the SKU number you would like to exchange. 3. Cancel the item and have a full refund. You can re-order it next time. We will refund the shipping fee difference if there is any. Please kindly reply back to this ticket for your decision. If we hear no response from you within 3 working days from this email, we will process listed option #1 to speed up shipping. If you have any questions, please let us know freely. Thank you for your understanding in this case.
요렇게 왔는데 이런 경험 있으신분..?
7일안에 업체에서 페텍으로 물건 보내준다고 했다는거 같은데 맞나요?
ㅠㅠ 1번옵션 선택하긴 했는데 자세히 아시는분
추천 0
댓글 2건
톰브라운님의 댓글

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1. 전 경험 없네요.
2. 네 하지만 저 문장의 뉘앙스는 7일안에 해줄수 있대! 가 아니라, 일주일은 되야 가능할거야 라는 느낌이 더 큽니다. 3. 1번 옵션은 돈을 더 내야 가능하다고 하네요. |
베라님의 댓글

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1번은 분할발송입니다. SKU 5151501와 7007501 제품은 대충 제품이 입고되는데로 7일내에 싱포로 발송되고 이외에는 하루안에 DHL이나 EMS로 발송될겁니다. 배송비가 차이날경우 환불해주구요. |